In your letter, please describe the problem in as much detail as possible:

• 1. What device is the problem on?
• 2. What country are you in?
• 3. What does the problem look like? It's best to attach a screenshot or video.
• 4. Any other information that will help us learn as much as possible about the problem.

Support responds within 24 hours, however, in some cases, the waiting period may be longer.
Please do not repeat messages.