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  • Applications
    • Android
      • Setup and usage
      • Problem solving
        • VPN sometimes disconnects
        • VPN can't connect
    • iOS (iPhone / iPad)
      • Setup and usage
      • Problem solving
    • Windows
      • Setup and usage
      • Problem solving
    • macOS
      • Setup and usage
      • Problem solving
  • Manual setup
    • ❗ WireGuard
      • Android
      • Windows
      • iPhone / iPad
      • macOS
      • Linux
        • Ubuntu
        • Debian 10
        • Others
      • Routers
        • Mikrotik
        • Keenetic
        • OpenWrt
    • OpenVPN
      • Android
        • Setup and usage
        • Always on
        • Battery saving
      • Windows
        • Setup and usage
      • Linux
        • Ubuntu: setup and usage
      • Routers
        • Mikrotik
  • Support & FAQ
    • ❗ Frequently asked questions
    • Support
  • Red Shield VPN
    • About
    • What is VPN?
    • Supported Protocols
    • Warrant canary
    • Terms of Service
    • Privacy Policy
    • Refund policy
    • Bug Bounty
  • Features
    • DNS leak protection
    • IPv6 leak protection
    • Kill Switch

Problem solving


— The service has been paid for, but the application cannot connect to the VPN.

Your provider may be blocking the ports required for one of the VPN protocols.
Our applications support multiple protocols. Open the settings menu and try to choose another protocol:


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Edinburgh
United Kingdom, EH2 1JE

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Suite 169
Lake Worth, FL 33460

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